Parimatch Privacy
Navigation Menu:
Last revised: June 15, 2025
1. Overview
Welcome to the Parimatch entertainment platform. We are committed to safeguarding your personal information and maintaining privacy during your interaction with our gaming environment.
This privacy notice explains our methods for gathering, utilizing, disclosing and securing your personal details when you:
- Navigate through our entertainment platform
- Create and manage your user profile
- Engage in gaming activities and bonus programs
- Communicate with our support representatives
- Utilize our mobile apps and associated services
By accessing our platform, you consent to the data handling procedures detailed in this document. Should you object to these procedures, we suggest ceasing use of our services.
Important notice for Indian users: This policy adheres to the Information Technology Rules (Reasonable Security Practices and Procedures for Sensitive Personal Data or Information) 2011 under the Information Technology Act 2000 and applicable Indian privacy protection laws.
2. Information Gathering
2.1 Personal Details
We gather personal information that you willingly share with us, such as:
- Identity details: Complete name, birth date, nationality and government-issued identification (necessary for profile verification)
- Communication details: Email address, telephone number and residential address
- Account information: Username, password and security verification questions
- Financial details: Bank account information, payment methods, transaction history and card details
- Verification documents: Photographs, identification papers and materials provided during account validation
2.2 System-Generated Data
During platform usage, we automatically capture specific information, including:
- Device information: IP address, device type, operating system, browser details and configuration
- Usage patterns: Pages viewed, time spent, referral sources, clicks and platform interactions
- Location data: General location derived from your IP address
- Activity records: Game choices, wagering patterns, play history and session length
2.3 Third-Party Information
We may receive information about you from outside sources, such as:
- Authentication verification providers
- Payment processing companies
- Anti-fraud detection systems
- Credit reporting bureaus
- Official government records
- Marketing network partners
Essential Privacy Details
Data Protection
Your personal information is secured through state-of-the-art SSL encryption and housed on protected server systems.
Account Verification
Legal requirements mandate identity confirmation to prevent fraud and ensure adherence to financial regulations.
Website Cookies
We employ cookies to improve your browsing experience and deliver customized content.
Information Control
You possess the right to access, update and remove your personal data.
3. Data Utilization
We employ gathered information for various objectives, including:
3.1 Service Operations
- Establishing and maintaining customer accounts
- Handling financial deposits and payout requests
- Delivering gaming and entertainment services
- Providing customer assistance
- Processing transactions and delivering confirmation notifications
3.2 Legal Compliance
- Verifying customer identity (Know Your Customer procedures)
- Preventing fraud, money laundering and underage access
- Meeting regulatory requirements
- Responding to legal requests or judicial orders
- Defending our legal interests and enforcing our terms
3.3 Service Improvement
- Examining usage patterns to enhance customer satisfaction
- Creating new features and services
- Resolving technical issues
- Performing research and statistical analysis
3.4 Marketing Communications
- Sending promotional offers, bonuses and service updates
- Customizing your platform experience
- Gathering customer feedback via questionnaires
- Informing about new games and platform features
Email preferences: You can opt out of promotional communications anytime through your profile settings or by using the unsubscribe link in our emails.
4. Information Disclosure
We may reveal your information to the following parties:
4.1 Service Providers
We share information with third parties who support our business operations and service delivery, including:
- Payment processors and financial institutions
- Identity verification companies
- Customer service outsourcing partners
- Technical infrastructure providers
- Game developers and software suppliers
- Data analytics and processing services
4.2 Legal Authorities
We may disclose your information to regulators, law enforcement and government bodies when:
- Mandated by law, regulations or legal processes
- Necessary for protecting our rights, property or safety
- Required to prevent unlawful activities
- Demanded by gaming regulatory authorities
4.3 Business Transfers
In case of mergers, acquisitions, asset sales or bankruptcy proceedings, your information may be part of such transactions. We will inform you via email and/or website notices about ownership changes or altered use of your personal data.
4.4 Consent-Based Sharing
We may disclose your information to other parties when you grant explicit consent.
International transfers: Your information may be transferred and processed in countries outside India. We ensure such transfers comply with relevant privacy laws and implement suitable safeguards for your data.
5. Protection Standards
We employ suitable technical and organizational security measures to safeguard your personal information from unauthorized access, alteration, disclosure or destruction. These protective measures include:
- Information encryption: All confidential data is secured using industry-standard SSL/TLS encryption protocols
- Access controls: Strict access limitations and authentication requirements for our staff
- System protection: Advanced firewall systems to prevent unauthorized intrusion attempts
- Security audits: Regular security evaluations and vulnerability assessments
- Staff education: Continuous security training programs for our employees
While we maintain strong protective measures for your personal information, no internet transmission method or electronic storage system is entirely secure. We cannot guarantee complete protection but constantly enhance our security measures.
Customer security responsibilities: You must keep your login details confidential and are accountable for all activities in your account. Please immediately notify us of any unauthorized account access or security breaches.
6. Customer Rights
Under applicable privacy laws, you possess certain rights concerning your personal information:
| Customer Right | Description |
|---|---|
| Data Access | You may request copies of personal information we hold about you. |
| Information Correction | You may request corrections to inaccurate or incomplete data. |
| Data Deletion | You may request removal of your personal information under specific circumstances. |
| Processing Limitation | You may request limitations on our processing of your personal data. |
| Information Portability | You may receive your data in structured, commonly used and machine-readable format. |
| Processing Opposition | You may object to our processing of your personal information for certain purposes. |
| Consent Revocation | You may revoke consent anytime when we depend on consent for processing. |
To exercise these rights, contact us using the information in our "Contact Details" section. We will respond to your request within 30 days.
Rights limitations: These rights may be restricted under certain circumstances, such as legal retention requirements or when disclosure might harm the rights and freedoms of others.
7. Tracking Technology
Our platform employs cookies and similar tracking technologies to gather and store information about your platform interactions.
7.1 Cookie Types
- Essential cookies: Required for basic platform functionality
- Performance cookies: Help us count visitors and understand site usage patterns
- Functional cookies: Enable us to personalize your browsing experience
- Targeting cookies: Track browsing habits to show relevant advertisements
7.2 Cookie Management
Most browsers provide cookie control through settings menus. For detailed cookie information, including viewing, managing and removing cookies, visit www.aboutcookies.org.
Warning: Disabling cookies may impact platform performance and restrict access to certain functionalities.
8. Third-Party Services
Our platform may include links to external websites, plugins and applications. Following these links or enabling connections may permit third parties to gather or share your information. We do not manage these external platforms and are not liable for their privacy practices. We advise reviewing the privacy policy of each external site you access.
8.1 Game Suppliers
We partner with multiple game providers to offer varied gaming experiences. These suppliers may collect and process your information according to their privacy policies when you play games on our platform.
8.2 Payment Partners
For deposits and withdrawals, your financial information is handled by external payment partners who maintain their own privacy policies and security standards.
9. Data Retention
We retain your personal information for as long as needed to fulfill the purposes outlined in this policy, unless extended retention is required or allowed by law. Our retention period depends on:
- Length of our business relationship
- Legal obligations governing our operations
- Statute of limitations for legal proceedings
- Regulatory compliance needs
When personal data is no longer required, we will safely delete or anonymize it.
Profile termination: Following account termination, we may preserve certain information as mandated by law or for legitimate business purposes, including dispute resolution, contract enforcement or regulatory compliance.
10. Policy Modifications
We may occasionally update this privacy policy to reflect changes in practices or for operational, legal or regulatory purposes. Modified policies will be posted here with an updated "Revised" date.
We suggest periodic policy review to remain informed about our current privacy practices. Continued service use after modifications indicates acceptance of the updated policy.
For significant changes that materially affect your rights, we will provide additional notification through email alerts or website announcements.